The policy applies to Creative Local Solutions digital products, including our website at https://creativelocalsolutions.co.uk, and any mobile apps published by us.
Key details
Creative Local Solutions takes the issue of privacy very seriously and we're committed to protecting your personal information online.
Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users.
We appreciate that you don't want the personal information you provide to us distributed indiscriminately and here we explain how we collect and use your personal information and let you know what rights you have regarding its use. If you are asked to provide information when using our website or mobile apps, it will only be used in the ways described in this policy.
We may update this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or mobile apps, you’re agreeing to be bound by this policy. This privacy policy was last updated on: 1st April 2026.
If you have any questions about this policy, please contact us via the form at https://creativelocalsolutions.co.uk/contact.
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on our websites and mobile apps. Any personal information we hold about you is stored and processed in accordance with the Data Protection Act 2018.
Personal information
In some areas of our website, we ask you to provide personal information that will enable us to enhance your site visit or contact you with information you request or that may be of interest to you, e.g. when you subscribe to our newsletter(s), or take an online action.
Examples of your personal information include your name, postal address, phone number and email address. We also gather website usage data.
Data used by our xSite.ing mobile app is stored by the https://clapton.tradersassociation.co.uk website, and is also cached locally on your mobile device to increase performance. The data that we store is minimal, and includes your name and email address for authentication purposes. We also store data on your Local Credit balance within the Clapton Community Way programme, along with information on how you purchased the credit, and how you have used it.
How is the information used?
The data we gather in this way is used to improve our website for the future, and specifically to:
- Contact you in response to a specific enquiry
- Send you communications which you have requested in the form of occasional e-news bulletins.
- Local Credit data is essential for the operation of the app when you make purchases at shops and businesses participating in the Community Way programme.
We will only send you information about our work by email where you have given us your consent to do so.
You can ask us to stop sending you such information at any time; emails we send you will always give you the chance to opt out or you can contact us via the form at https://creativelocalsolutions.co.uk/contact.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We collect information about the date and time in which our web site was accessed and the internet address of the server from which you linked to our site. We use this data to improve our site performance and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.
Financial transactions made through our website are completed via Stripe, and GoCardless, which are third party payment processors that specialise in secure online capture and processing of credit/debit card and direct debit transactions. This means our website will not receive or store any of your financial information.
Who has access to your information?
Creative Local Solutions will not disclose any of your personally identifiable information except as outlined in this policy or when we have your permission or under special circumstances, such as when we believe the law requires it.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.
Stripe
Some financial transactions made through our website and our mobile apps are completed via Stripe, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. This means Creative Local Solutions will not receive or store any of your financial information. If you have any questions regarding secure transactions, please contact us, or to read more about how Stripe stores and uses your information, read their full Privacy Policy at https://stripe.com/gb/privacy.
GoCardless
Some financial transactions made through our website and our mobile apps are completed via GoCardless, a third party payment processor, who specialises in the secure online capture and processing of direct debit transactions. This means Creative Local Solutions will not receive or store any of your financial information. If you have any questions regarding secure transactions, please contact us, or to read more about how GoCardless stores and uses your information, please read their full Privacy Policy at https://gocardless.com/privacy.
Security
We place great importance on the security of your personal information and we always try to take appropriate precautions to protect it.
We maintain our own server and monitor its security regularly. The server is installed behind a locked door with access restricted to individuals known to us.
The site uses secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including financial details, names and address, so that it cannot be read as the information travels over the Internet.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information, which you disclose to us online and you must understand that you do so at your own risk.
We are also concerned to protect your personal information off-line. We take steps to ensure that access to personal information is restricted to those who need it. All Creative Local Solutions staff who handle personal information are kept up-to-date on our security and privacy practices. They are notified and reminded about the importance we place on privacy, and what they can do to ensure your information is protected.
We cannot, however, be responsible for the theft, destruction or inadvertent disclosure of your personal information whether we hold it on or off-line.
Use of cookies
Like most websites, this one uses cookies in order to provide you with a more personalised web service. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You may avoid the use of cookies by selecting the appropriate settings on your browser. Please note that by turning off cookies you may not be able to use the full functionality of our website.
Further information about cookies, including steps you can take to refuse their use, can be found at the Interactive Advertising Bureau's website www.allaboutcookies.org.
Your acceptance of this Policy
By using our website, you consent to the collection and use of information by Creative Local Solutions in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our sites.
Your rights
Any personal information submitted via the website is treated in accordance with the Data Protection Act 2018. To find out more about your entitlements under data protection regulations, visit the Information Commissioner's website: http://www.dataprotection.gov.uk.
How you can access and update the information we hold about you
We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.
When you opt-in to receive marketing communications from us by email by subscribing to our mailing list, you can change your mind easily, via one of these methods:
• Send an email via the form at https://creativelocalsolutions.co.uk/contact
• Unsubscribe via the ‘unsubscribe’ link at the bottom of our marketing emails
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us via the form at https://creativelocalsolutions.co.uk/contact and let us know.
You have the right to ask for a copy of the information Creative Local Solutions holds about you (we may charge £10 for information requests to cover our costs in providing you with these details). To do this, email us via the form at https://creativelocalsolutions.co.uk/contact.
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. To do this make a request via the form at https://creativelocalsolutions.co.uk/contact.
Privacy policy for minors
The protection of children is very important to us. If you are under 18, please do not provide us with any personal information, without first acquiring permission from a parent or guardian. Children should always ask a parent or guardian for permission before sending personal information to anyone online.
We cannot guarantee the confidentiality of any messages transmitted between you and us via email as these are potentially accessible by the public. We will not be liable to you or anyone else for any loss in connection with any email message sent by you to us or by us to you.